Purchase enquiries, refinance calls, rate quotes, and loan status updates — answered 24/7 so no lead is lost while your loan officers are with other clients.
73%
Of mortgage borrowers choose the lender who responds within the first hour of enquiry
2.4
Average lenders a homebuyer contacts before committing — first response wins
24/7
Lead capture — including evenings when buyers research rates after work
The mortgage market moves fast, and borrowers move even faster. A homebuyer who gets pre-approved with one lender rarely shops around extensively after that — which means the first lender to answer professionally and capture complete intake wins the loan. A homeowner researching refinancing will call two or three lenders and proceed with whoever gives them the fastest, most professional response.
Join Intake is an AI voice receptionist that captures every mortgage and lending enquiry 24/7. Purchase enquiries are captured with loan type, property type, purchase price, down payment, and credit range — so your loan officer has full context before the first conversation. Refinance calls are captured with current loan balance, property value estimate, and reason for refinancing. Loan status update calls are routed to the right loan officer.
Whether you operate as an independent mortgage broker, a direct lender, or a consumer lending company, Join Intake means no lead is missed, no loan officer is interrupted mid-meeting, and every callback starts with complete intake data already captured.
A loan officer in a meeting or on a call cannot answer a new lead. That lead calls the next lender on their list.
A borrower calling for a rate quote is comparing options actively. A slow or disorganized callback closes the door on the loan.
When rates move, refinance enquiry volume spikes overnight. Manual call handling cannot scale to capture a rate-driven surge.
Borrowers calling for updates on their loan-in-progress interrupt processors and loan officers during critical documentation periods.
Loan type, property type, purchase price / current loan balance, down payment or equity, credit range, and timeline — captured on every enquiry for a warm, informed callback.
Rate enquiry callers are captured with their loan scenario details so your loan officer can prepare a personalized rate overview before the callback.
During rate-driven surges, the AI answers every call simultaneously with no hold time — capturing leads that would otherwise be lost during peak volume.
Existing borrowers provide their name and loan reference. The call is logged and routed to the appropriate processor or loan officer for a scheduled callback.
Yes. The AI detects the loan purpose and captures appropriate intake for each — purchase price and down payment for purchase, current balance and estimated value for refinances.
The AI captures the caller's loan scenario for an accurate rate quote on callback. Specific rate quotes require lender system access and are deferred to the loan officer.
Yes. Configure HELOC as a department with appropriate intake fields — current home value, outstanding mortgage, and credit score range.
Commercial lending enquiries can be configured as a separate department with appropriate intake for loan amount, business type, and use of proceeds.
Tell us about your business. We'll configure the Mortgage & Lending Companies template and show you a live demo of how it would answer your calls.