Service requests, emergency dispatch, estimates, and callback scheduling — captured automatically so no job is missed when your team is heads-down.
Your technicians are often on rooftops, in crawl spaces, or under a sink. Every missed call while they're working is a job that goes to a competitor.
A burst pipe, a failed AC in July, a gas smell — callers with emergencies don't wait. If you can't answer instantly, they're calling the next company on Google.
Calling back to get an address and job description wastes time for both your dispatcher and the customer. Capture it on the first call.
Low-urgency estimate inquiries often get deprioritised in busy periods. They're lost opportunities that compound over time.
Company or homeowner name, callback number, full service address, ZIP code, type of issue, and urgency — all captured before dispatch sees the record.
The AI identifies emergency language and urgency level. Urgent calls trigger immediate email alerts to your dispatch team so they can respond within minutes.
Emergency calls don't respect business hours. Your AI receptionist answers every call around the clock and takes a complete message so your on-call tech has everything they need.
Non-urgent estimate requests are captured completely — service type, location, customer contact — and queued in your dashboard for next-day follow-up.
Yes. The AI listens for urgency signals and asks clarifying questions to determine urgency level. Emergency calls are flagged immediately and trigger email alerts.
The AI confirms the full address including ZIP code and reads it back to the caller before the call ends.
Yes. Each department can have its own transfer destination. Emergency dispatch can go to your on-call phone, routine scheduling to your office.
The AI captures what information the caller can provide and flags the record for a callback. Incomplete records are visible in your dashboard for follow-up.
Tell us about your business. We'll configure the HVAC & Home Services template and show you a live demo of how it would answer your calls.