New client intake, practice area routing, urgent matter escalation, and existing client calls handled professionally — around the clock.
A potential client calls with a time-sensitive legal matter at 7pm. If they hit voicemail, they search for another firm and you never hear from them again.
Attorneys and paralegals interrupted by initial intake calls lose billable focus time. Repetitive information gathering costs the firm money.
A personal injury caller routed to a real estate attorney frustrates the caller and interrupts the attorney. Poor routing costs time and damages first impressions.
Incomplete information from the initial call forces staff to call back for missing details — delaying conflict checks, intake forms, and consultation scheduling.
Name, contact number, matter type, opposing party (if applicable), urgency, and preferred consultation time — captured cleanly before the attorney is involved.
The AI detects the practice area — personal injury, family law, estate planning, criminal, business — and routes the caller directly to the right team or takes a message for the right attorney.
Existing clients are identified and routed to their case manager or the appropriate department, with full call notes captured so the attorney knows why they called.
Time-sensitive matters — court date conflicts, arrest situations, emergency injunctions — are flagged urgent and trigger immediate email alerts to the on-call attorney.
The AI captures basic intake information only — name, contact, matter type, and urgency. It does not give legal advice. Sensitive details are deferred to the attorney or staff callback.
Yes. Urgent calls trigger email alerts to your on-call attorney or answering service. The AI captures full intake so the attorney has context before calling back.
Yes. Configure as many department lines as your firm has practice areas. The AI routes by detected intent to the matching department.
The AI captures opposing party names as part of intake. Your staff still conducts the formal conflict check — the AI ensures you have the data to do it faster.
Tell us about your business. We'll configure the Law Firms template and show you a live demo of how it would answer your calls.