New client intake, practice area routing, urgent matter escalation, and existing client calls handled professionally — around the clock.
42%
Of potential legal clients choose the first firm that responds
6–8 min
Average billable time saved per intake call with automated capture
24/7
After-hours coverage for urgent matters and time-sensitive cases
For law firms, the phone is the front door to every new client relationship. A potential client calling about a personal injury, a custody dispute, or a business matter is often in a stressful situation — and they are calling multiple firms. The one that answers, captures their information professionally, and routes them to the right attorney wins the client. The ones that send them to voicemail do not get a second chance.
Join Intake is an AI voice receptionist built for law firms of all sizes. It handles new client intake calls, detects the practice area from the caller's description, routes to the right team, and captures complete structured intake — name, contact number, matter type, opposing party if applicable, and urgency level — before the attorney is involved. After-hours urgent matters trigger immediate email alerts to your on-call attorney.
The result is a firm that never misses a new client lead, never routes a personal injury caller to a real estate attorney, and starts every consultation with complete intake data already captured — so attorneys spend their time on billable work, not repetitive information gathering.
A potential client calls with a time-sensitive legal matter at 7pm. If they hit voicemail, they search for another firm and you never hear from them again.
Attorneys and paralegals interrupted by initial intake calls lose billable focus time. Repetitive information gathering costs the firm money.
A personal injury caller routed to a real estate attorney frustrates the caller and interrupts the attorney. Poor routing costs time and damages first impressions.
Incomplete information from the initial call forces staff to call back for missing details — delaying conflict checks, intake forms, and consultation scheduling.
Name, contact number, matter type, opposing party (if applicable), urgency, and preferred consultation time — captured cleanly before the attorney is involved.
The AI detects the practice area — personal injury, family law, estate planning, criminal, business — and routes the caller directly to the right team or takes a message for the right attorney.
Existing clients are identified and routed to their case manager or the appropriate department, with full call notes captured so the attorney knows why they called.
Time-sensitive matters — court date conflicts, arrest situations, emergency injunctions — are flagged urgent and trigger immediate email alerts to the on-call attorney.
The AI captures basic intake information only — name, contact, matter type, and urgency. It does not give legal advice. Sensitive details are deferred to the attorney or staff callback.
Yes. Urgent calls trigger email alerts to your on-call attorney or answering service. The AI captures full intake so the attorney has context before calling back.
Yes. Configure as many department lines as your firm has practice areas. The AI routes by detected intent to the matching department.
The AI captures opposing party names as part of intake. Your staff still conducts the formal conflict check — the AI ensures you have the data to do it faster.
Tell us about your business. We'll configure the Law Firms template and show you a live demo of how it would answer your calls.