New patient intake, appointment requests, insurance questions, and urgent callbacks handled professionally, around the clock, with zero missed patients.
67%
Of patients say they will not leave a voicemail — they book elsewhere
3 min
Average time saved per call with structured AI intake vs manual capture
24/7
Coverage for after-hours urgent callbacks and new patient enquiries
For dental and medical offices, every unanswered call is a patient who may never call back. A prospective patient searching for a new dentist will book with whoever picks up first. An existing patient with a post-procedure concern needs reassurance — not a voicemail. Yet most practices rely on a front desk team that gets overwhelmed during busy periods and goes home at 5pm.
Join Intake is an AI voice receptionist that answers every patient call 24/7. It handles new patient intake, appointment requests, insurance questions, and urgent callback flagging — all automatically, with the warmth and professionalism your patients expect. Structured data on every call means your front desk team starts each morning with a clean queue of fully captured requests, not a pile of incomplete voicemails.
The result: no missed new patients, no frustrated existing patients left on hold, and a front desk team that can focus on the patients already in your office.
A prospective patient calls to book their first appointment. If they hit voicemail, they book with the practice down the street.
Patients with urgent questions, prescription needs, or post-procedure concerns can't reach anyone outside business hours. They either panic or find a different provider.
Receptionists fielding basic scheduling calls can't give proper attention to patients in the office. Call volume and in-person patients compete for the same person.
New patient info collected verbally over the phone is often incomplete or transcribed incorrectly, delaying insurance verification and first appointments.
The AI collects patient name, date of birth, insurance carrier, reason for visit, and preferred appointment times — cleanly, on every call.
Every appointment request lands in your dashboard with full patient details. Your front desk reviews and confirms — no calls slip through.
Post-procedure concerns, pain, or prescription issues trigger urgent flags and immediate email alerts to the on-call provider or front desk.
Common insurance questions are answered from your knowledge base. Complex questions are logged for a callback so patients aren't left on hold.
Join Intake captures scheduling and contact information only — caller name, callback number, and appointment preferences. It does not record, store, or process Protected Health Information (PHI) as defined under HIPAA, and no Business Associate Agreement (BAA) is currently provided. If your practice needs to discuss clinical details over the phone, consult your HIPAA compliance officer before deploying any third-party call-handling service.
Yes. The AI identifies urgency, takes a complete message, and triggers an immediate email alert to the on-call contact you configure.
Currently, appointment requests are captured and logged in the Join Intake dashboard. Direct calendar integration is on the roadmap. Your front desk confirms bookings from the dashboard.
The AI currently operates in English. Multi-language support is on the roadmap. Contact us if this is a priority for your practice.
Tell us about your business. We'll configure the Dental & Medical Offices template and show you a live demo of how it would answer your calls.